Privacy policy
Privacy Policy — The Belgrave Club
This Privacy Policy describes how The Belgrave Club ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thebelgraveclub.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational updates, legal requirements, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any steps required by law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from different sources. The information collected depends on how you interact with our Site and Services.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms, and protect the Site and our users.
What Personal Information We Collect
1. Information You Provide Directly
We collect information you voluntarily submit, such as:
- Contact details: name, address, phone number, email.
- Order details: billing address, shipping address, payment confirmation, order information.
- Account details: username, password, security questions.
- Shopping activity: items viewed, added to cart, wishlisted.
- Customer support messages: any details you share when contacting us.
Some features require certain information; declining to provide it may limit access to features.
2. Information Collected Through Cookies
We automatically collect Usage Data through cookies, pixels, and similar technologies, including:
- Device and browser information
- IP address
- Interaction details such as pages viewed, actions taken, and access times
- Account usage details
For detailed information on Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies
3. Information From Third Parties
We may receive information from:
- Shopify, which powers our e-commerce platform.
- Payment processors, who collect payment data (credit/debit card, billing address).
- Marketing, analytics, and advertising partners who collect data for tracking and optimization.
Any third-party data we receive is treated according to this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
- Processing payments
- Fulfilling and shipping orders
- Managing your account
- Handling returns and exchanges
- Sending transactional notifications
- Allowing product reviews
Marketing & Advertising
- Sending promotional emails, SMS, or mail
- Showing personalized ads
- Tailoring your shopping experience
Security & Fraud Prevention
- Detecting and investigating fraudulent or illegal activity
- Protecting your account
- Verifying identity if needed
Customer Communication
- Responding to inquiries
- Offering customer support
- Improving our services
Cookies
We use cookies to:
- Improve the Site functionality
- Remember your preferences
- Run analytics
- Personalize content and ads
You may block cookies in your browser, but the Site may not function correctly.
How We Disclose Personal Information
We may disclose personal information to:
- Vendors and service providers (IT, payment processing, analytics, fulfillment, customer support).
- Business and marketing partners, including Shopify.
- Affiliates within our corporate group.
- Parties involved in business transfers, such as mergers.
- Legal authorities, when required by law.
- Third parties when you direct us to, such as shipping carriers or social login integrations.
We do not sell or share personal information of users under 16 years old.
User-Generated Content
Any content you post publicly (reviews, comments, etc.) becomes visible to others.
We are not responsible for how third parties may use that information.
Third-Party Websites
Our Site may contain links to external websites. We are not responsible for their privacy practices. Review their policies before sharing any information.
Children’s Data
The Services are not intended for children. We do not knowingly collect information from minors.
If your child submitted data, contact us at support@thebelgraveclub.com to request deletion.
Security & Retention
We use reasonable security measures but cannot guarantee absolute security.
We retain data as long as needed to:
- Maintain accounts
- Provide Services
- Comply with legal obligations
- Resolve disputes
Your Rights
Depending on your location, you may have rights to:
- Access your information
- Request deletion
- Request correction
- Request data portability
- Restrict processing
- Withdraw consent
- Manage communication preferences
- Appeal decisions when legally applicable
You may exercise these rights through our Site or by contacting support@thebelgraveclub.com.
We may request verification before responding.
Complaints
If you have concerns, contact us at support@thebelgraveclub.com.
Depending on your region, you may also appeal or contact your local data authority.
International Users
Your information may be processed in countries including the United States.
If transferring data from Europe, we rely on mechanisms such as the European Commission’s Standard Contractual Clauses, unless the country provides adequate protection.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us: